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“The interesting question isn’t whether mid-market finance teams should evaluate these agents,” said Christopher Brock, Director of Sales at Tigunia. “It’s what order they should evaluate them in, what their actual volume is against Microsoft’s documented limits, and what governance has to be in place before the agent processes its first invoice or helps create its first sales order.”

PHOENIX, AZ – June 10, 2026 – Microsoft’s 2026 release wave 1 of Business Central reached general availability on April 1, 2026, with Update 28.0 as the starting release. In that release context, Business Central now has two built-in AI agents generally available – the Payables Agent and the Sales Order Agent – while Microsoft’s experience for designing custom Business Central agents is in public preview. For Tigunia, the practical question is not whether mid-market finance and operations teams should evaluate these agents, but what has to be checked before enabling them. Tigunia, a Microsoft Solutions Partner that has been implementing Business Central (and previously Dynamics NAV) across mid-market clients for nearly two decades, says a useful evaluation has to start with sequence, volume, and governance.

“The interesting question isn’t whether mid-market finance teams should evaluate these agents,” said Christopher Brock, Director of Sales at Tigunia. “It’s what order they should evaluate them in, what their actual volume is against Microsoft’s documented limits, and what governance has to be in place before the agent processes its first invoice or helps create its first sales order.” What follows is a practical sequence that finance and operations leaders can use to structure that evaluation.

Microsoft’s framing and the deployment constraint

Microsoft framed the direction in its March 18, 2026 release-wave announcement: “Dynamics 365 Business Central accelerates the move to agentic ERP with enhancements to our AI-powered agents that automate sales and purchase scenarios in 2026 release wave 1.” Microsoft’s 2026 wave 1 plan for Business Central uses different terminology – “autonomous, insight-driven operations” – and documents one explicit deployment constraint: “Copilot and agents are available only to Business Central online customers.”

Two generally available agents; the design experience remains in public preview

Microsoft Learn’s Payables Agent setup documentation lists the Payables Agent under Generally available. Microsoft’s Payables Agent overview states that the agent processes vendor invoices that arrive as PDF attachments in email. Microsoft documents a defined operating envelope: PDF attachments only, no more than ten attachments per email, no PDFs longer than ten pages or larger than five megabytes, and per-day ceilings of 100 emails and 500 invoices. The agent does not currently support purchase order matching, approval flows, or anomaly detection. Microsoft also states that “this Copilot feature is validated and supported in English only.”

Microsoft Learn’s Sales Order Agent setup documentation lists the agent as generally available. The same page describes the agent’s integration with Business Central’s Capable-to-Promise functionality for evaluating item availability when creating sales orders.

Separately, Microsoft’s experience for designing custom Business Central agents is in public preview as of Update 28.1, available on production environments and with an evaluation tool. It is a distinct release stage from the two generally available agents above.

Tigunia’s readiness check: questions to answer before go-live

Read against Microsoft’s documentation, Tigunia’s proposed readiness check reduces to a short series of questions a finance and operations team can answer before enabling either agent.

• Does invoice volume fit inside Microsoft’s documented per-day ceilings and per-PDF size and page limits?

• Are vendor invoices delivered as PDF email attachments, or do they need pre-processing?

• Is accounts-payable correspondence handled in English, the only language Microsoft validates for the Payables Agent?

• Do current AP processes depend on purchase order matching, approval flows, or anomaly detection – capabilities Microsoft lists as not supported?

• Is the tenant running Business Central online and on Update 28.0 or later?

• And on the design side, is the team prepared to treat the agent design experience as the public-preview capability it is, rather than as a generally available feature?

Tigunia implements and supports Business Central across accounting and professional services, distribution and warehousing, nonprofit, field services, manufacturing, retail and ecommerce, and transportation. The readiness check applies across those industries. Organizations that already use Business Central’s Capable-to-Promise functionality have a direct integration point for evaluating the Sales Order Agent.

About Tigunia

Tigunia is a Microsoft Solutions Partner with offices in Phoenix, Arizona; Milwaukee, Wisconsin; and Edmond, Oklahoma. The company implements, upgrades, and supports Microsoft Dynamics 365 Business Central (and previously Dynamics NAV) for mid-market organizations across accounting and professional services, distribution and warehousing, nonprofit, field services, manufacturing, retail and ecommerce, and transportation. Services include implementation; project rescue; upgrades from NAV, AX, earlier Business Central, and Sage; custom development; training; and ongoing support. Contact Tigunia at (866) 562-8911 or visit https://tigunia.com.

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