{"id":536331,"date":"2026-06-18T02:48:26","date_gmt":"2026-06-18T02:48:26","guid":{"rendered":"https:\/\/www.newjerseyheadlines.com\/news\/story\/536331\/while-the-industry-offshores-support-quoteiq-is-doubling-down-on-it.html"},"modified":"2026-06-18T02:48:26","modified_gmt":"2026-06-18T02:48:26","slug":"while-the-industry-offshores-support-quoteiq-is-doubling-down-on-it","status":"publish","type":"post","link":"http:\/\/www.northcarolinaheadlines.com\/news\/story\/536331\/while-the-industry-offshores-support-quoteiq-is-doubling-down-on-it.html","title":{"rendered":"While the Industry Offshores Support, QuoteIQ Is Doubling Down on It"},"content":{"rendered":"
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\"While<\/a><\/div>\n
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QuoteIQ Co-Founders Mike Vidan (left) and Justin Rogers, photographed in Savannah, Georgia.<\/div>\n<\/div>\n<\/div>\n
The contractor software platform is betting its growth on something most SaaS companies are cutting: real people, available now, who actually understand the trades.<\/div>\n

As enterprise software companies move customer support overseas and push users toward chatbots and help articles, QuoteIQ is doing the opposite — and contractors are noticing.<\/p>\n

The field service management platform, built specifically for home service contractors, is doubling down on what it calls an industry-leading support experience: 100% U.S.-based staff, live phone and text access, Zoom sessions, AI-powered assistance, weekend availability, bi-coastal coverage across time zones, and dedicated Success Managers for upper-tier accounts.<\/p>\n

The move comes as multiple larger competitors in the field service management space have quietly shifted support functions offshore — a decision that has drawn sharp criticism from contractors across social media and industry forums. QuoteIQ says it has seen a direct and measurable increase in inbound interest as a result.<\/p>\n

“Some of the bigger players have recently moved portions of their support overseas — and candidly, we appreciate it. It’s sent a wave of contractors straight to us,” said Mike Vidan, Co-Founder of QuoteIQ. “But the bigger point is this: we came from the field. We’ve run service businesses. We know what it feels like to be standing on a jobsite, sitting in a truck, needing real help — and getting a form instead of a person. We built our support team around that feeling. We haven’t forgotten it.”<\/p>\n

QuoteIQ’s support model is built around how contractors actually work — not when it’s convenient for a software company. Live phone and text channels run alongside Zoom sessions for hands-on walkthroughs, AI-powered assistance for immediate answers, and weekend coverage that acknowledges contractors don’t stop working on Friday afternoon. Upper-tier customers receive dedicated Success Managers focused on onboarding, adoption, and business outcomes — not ticket resolution metrics.<\/p>\n

Justin Rogers, Co-Founder of QuoteIQ, said the team behind that experience has been built with the same intentionality as the product itself.<\/p>\n

“We’ve spent a lot of time finding the right people because culture matters here,” Rogers said. “We’re not building a support department where customers feel like ticket numbers. Our team genuinely wants to help contractors — not just with the software, but with building better businesses. That mindset changes every single interaction.”<\/p>\n

That approach has produced customer feedback that speaks to more than feature satisfaction.<\/p>\n

Rogerio Barros, a painting contractor and QuoteIQ customer, shared his experience: “I had a great experience with QuoteIQ support. They were fast, helpful, and committed to solving my issue. The team responded quickly and handled everything with professionalism and care. I really appreciate their support and would definitely recommend them.”<\/p>\n

QuoteIQ treats support not as overhead but as product. The company continues investing in onboarding systems, migration assistance, guided setup, live training, AI support infrastructure, and flexible communication channels designed around how contractors operate day-to-day.<\/p>\n

“Our goal has never been to build software and hand someone a login,” Vidan said. “We want to give contractors confidence from day one — and keep earning it every day after.”<\/p>\n

For contractors evaluating a new field service platform, QuoteIQ’s position is straightforward: great software gets attention. Great support earns trust. They intend to win on both.<\/p>\n

Media Contact<\/span>
Company Name:<\/strong> Aurelius X<\/a>
Contact Person:<\/strong> Brock Fulford
Email:<\/strong> Send Email<\/a>
Country:<\/strong> United States
Website:<\/strong> myquoteiq.com<\/a><\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

QuoteIQ Co-Founders Mike Vidan (left) and Justin Rogers, photographed in Savannah, Georgia. The contractor software platform is betting its growth on something most SaaS companies are cutting: real people, available<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/posts\/536331"}],"collection":[{"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/comments?post=536331"}],"version-history":[{"count":0,"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/posts\/536331\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/media?parent=536331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/categories?post=536331"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.northcarolinaheadlines.com\/news\/wp-json\/wp\/v2\/tags?post=536331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}